SHIPPING & RETURNS

What is your shipping policy?
If the item is in stock, most orders are shipped within 2-3 days. However, some items require 10-21 days as many pieces are custom made at the time of your order. My goal is to deliver a quality product and will not ship out an item until inspected by myself. 

How do you ship?
USPS, FedEx, & UPS

I live locally or I will be in the area; can I pick up an item so not to pay for shipping?
Yes, you may contact me to schedule a time for pickup. And I always enjoy meeting new customers.

How long will it take to get my order?
In stock items will normally ship within 48 hours except on weekends. Items not in stock will require custom printing and can take 10-14 days to ship depending on the media type ordered.  

What happens if my item arrives damaged?
I take very special care to insure that you package is wrapped carefully to avoid damage. However, if your art arrives damaged, Please keep all packaging and contact me for further instructions to replace your prints.

What is your return policy?
Changed your mind? I understand that this sometimes might happen. Each of my large prints, canvases, acrylics and metals are custom made specifically for you at the time of your order. You may return these items within 30 days of delivery conformation in the same condition as which they were sent. Please provide sales receipt showing direct purchase from Phyllis Ann Photography. A 50% restocking fee will be charged. Shipping fee is not refundable.   

All orders have a 100% Money Back Guarantee to be free of defects (i.e. bent, warped, ripped, scratched, or other blemishes)! You may return it in the same condition as you received it within 30 Days to receive a full refund (excluding shipping).

Custom Sizes or Special Orders:

Can I customize the size if I don’t see what I need on the website?
Yes, sometimes an image can be cropped to a specific size. However, most of the time a crop removes key elements of the photograph. I will be happy to work with you to find a good balance while still maintaining the artistic vision.

Do you have anything smaller than what is offered on the website?
Yes, I will be happy to send you an individual quote. Just let me know what you are looking for.

Do you sell digital images that I can get printed somewhere else? 
Yes However, these would be portrait images. But I also suggest using one of the professional labs that I use for the best quality of your image. 

Do you sell digital images to use for my website? -Sometimes, but it is very limited. Because my images are intended to be used as fine art; only some images are available for website use. Images are at a lower resolution than the original and cannot be printed for sale as art by the purchaser. Photographer reserves the right to decline the use of an image. Please contact me for more information. 

What is mounting?
To preserve the life of your art, we highly recommend that you have your photos professionally mounted to a rigid backing to protect it from bending or wrinkling and to properly prepare it for framing. The dry-mount process is a common method of adhering photographs to a rigid backing because it is inexpensive, easy, and elegant. The process uses heat activated adhesive tissue sandwiched between the photograph and a stiff backing board. Over time, the paper of an unmounted photo can develop waves due to humidity levels in the air. (This is most noticeable in the larger prints.) Eventually other methods of mounting can fail and your photo could come lose from the backboard and drop within the framing. Most framers will offer mounting services. Dry-mounting is considered an irreversible mounting technique which will give your art piece a lifetime of enjoyment.

Can I purchase a framed item?
Yes. This is an additional service and subject to availability of frame options. Artist will honor requests for frame type, color & width options, as well as mat colors. I work with a number of art framers so please allow extra time for these professionals to complete the project. Custom framed items are not returnable. Please contact us for a quote.

Other Services:

Do you do weddings or beach portraits?
Yes, but these are very limited. So please feel free to contact me for a free consultation an availability.

Miscellaneous:

.Can I use your images on my social media page?
Please contact us for permission and reason for use. Otherwise, all unauthorized use of our images is strictly prohibited.

Can I SHARE your images on my social media page?
Yes, but please use the Facebook "share" button to post on your social media so that people will be able to navigate back to our page. Please do not screen capture images or crop our watermark out so that the image will remain protected as my artistic property. Please tag reposts @PhyllisAnnPhotography on Instagram. Otherwise, all unauthorized use of our images is strictly prohibited.

What are copyrights?
Copyright describes the rights given to creators for their literary and artistic works. Copyright is a property right. Purchasing a print does not mean you have purchased the copyright. Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation. Photographers have the exclusive right to reproduce their photographs (right to control the making of copies). Unless you have permission from the photographer, you can’t copy, distribute (no scanning and sending them to others), publicly display (no putting them online), or create derivative works from photographs. Professional photographers are dependent on their ability to control the reproduction of the photographs they create. It affects their income and the livelihood of their families. Even small levels of infringement — copying a photo without permission — can have a devastating impact on a photographer’s ability to make a living. Copyright infringements — reproducing photos without permission—can result in civil and criminal penalties.

How do I contact you?
visit my “Contact” page. Alternatively, you can email me by clicking here. or text me by clicking HERE